Episodes

In this episode of Practice Perfect, Jennifer and Maya explore the difference between everyday stress and full-blown burnout. They discuss the root causes of burnout in healthcare settings and share actionable strategies to create a calmer, more supportive workplace. Listeners will learn how to spot burnout early, build better systems, and lead with empathy—all during Stress Awareness Month.

Hosts: Jennifer McNamara – Founder of Healthcare Inspired LLC, expert in compliance, coding, and revenue cycle management. Maya Turner – Owner of Turner Expert Consulting, passionate about helping practices thrive through expert guidance and simplified solutions. Episode Summary: In this episode, Jennifer and Maya bust some of the biggest myths surrounding payers. From payment delays to the misconceptions about small claim errors, they bring the truth to light with engaging facts and real stor...

Episode Summary: In this episode of Practice Perfect Podcast, we break down the most overlooked yet crucial aspects of payer contracts. Are you leaving money on the table? Do you know when to negotiate, push back, or walk away? We’re diving into the must-know contract terms, red flags to watch out for, and insider tips to ensure you’re getting the best deal. From understanding your leverage to why you should treat contracts like relationships (yes, sometimes you just need to walk away!), this ep...

Episode Summary: In this episode of Practice Perfect Podcast, we dive into the crucial role of quality assurance in coding and audits. Our special guest Robin Ingalls-fitzgerald, joins us to discuss common coding errors, the impact of compliance, and why strong auditing processes are essential for healthcare organizations. From modifier 25 and 59 issues to the challenges of telehealth, we uncover why consistent education, collaboration, and compliance are key to avoiding costly mistakes. Plus...

Episode Summary: Medicare Advantage plans come with their own set of rules when it comes to prior authorizations and coverage determinations. If you’re navigating the complex world of Medicare Advantage compliance, this episode is for you! Jennifer and Maya are joined by Richelle Marting to break down: ✅ How prior authorization requirements differ from traditional Medicare. ✅ Key regulatory updates practices need to know. ✅ Strategies to streamline the approval process and reduce denials. ...

Episode Summary: The healthcare revenue cycle is evolving fast, and staying ahead of the curve is essential for financial success. In this episode, Jennifer and Maya welcome Vanessa Moldovan to break down the biggest trends, challenges, and opportunities in Revenue Cycle Management (RCM) for 2025. From payment models to automation, we’ll explore how practices can adapt and thrive in an ever-changing landscape. Whether you're a practice manager, billing professional, or compliance expert, this...

Efficiency is the key to a successful healthcare practice. In this episode, Jennifer and Maya share practical strategies to optimize workflows, eliminate inefficiencies, and improve team collaboration. From identifying bottlenecks to leveraging technology, this discussion will help you create a smoother, more productive practice without adding unnecessary stress to your team. 🔹 Identifying Workflow Bottlenecks: Common inefficiencies that slow down operations. How to analyze your practice’...

Episode Summary: Compliance isn’t just about checking boxes—it’s about creating a culture where integrity shines through at every level of your practice. In this episode, Jennifer and Maya break it all down, showing you how to implement a solid compliance program from day one. They cover essential policies, HIPAA regulations, and billing practices, all while sharing effective training strategies to make sure compliance becomes second nature for your team. Whether you’re just starting your practi...

Episode Summary: In this episode of Practice Perfect, Jennifer and Maya walk you through the essential steps of choosing the right software to improve your practice’s efficiency and patient care. From selecting EHR, billing, and practice management software to balancing cost and features, this episode ensures you make informed decisions that streamline operations, enhance security, and improve patient outcomes. Key Topics Covered: Evaluating Your Practice’s Needs: Understand how to assess yo...

Episode Summary:Patient engagement isn’t just a goal—it’s a strategy that starts the moment your practice opens its doors. In this episode, Jennifer and Maya break down the essential steps to attract and retain patients by focusing on communication, transparency, and a patient-first experience. Whether you're preparing to launch or looking to refresh your approach, these insights will help you build strong, lasting relationships with your patients.Key Topics Covered:

Episode Summary: In the first episode of Practice Perfect, Jennifer and Maya team up to guide listeners through the critical steps for launching a successful medical practice. From navigating compliance to building a strong team, this episode is packed with practical, actionable advice to ensure your practice gets off on the right foot. Whether you're starting from scratch or looking to refine your current strategy, this episode has you covered. 🏥💼 Key Topics Covered: 📝 The Essentials of Pra...